Crandall Office Furniture Review: Choosing the Best Options

Looking to transform your workspace?

Crandall Office Furniture is making a splash with rave reviews for their top-notch products and outstanding customer service.

From the sleek Steelcase Leap V2 to the comfy Amia chairs, their offerings are a game-changer.

Dive into this review and discover the perfect office furniture solution.

crandall office furniture review

Crandall Office Furniture has received overwhelmingly positive reviews, with customers praising the fast shipping, good product condition, helpful customer service, and quality replacement parts.

Specific products like the Steelcase Leap V2 and Amia chair have been highlighted, along with commendations for the effective customer service and instructional videos provided by the company.

One negative review mentioned a damaged chair and challenges with replacement, but overall, customers like Kelly Newsom, Anthony Campbell, and Elvis Oliveira had excellent experiences with Crandall Office Furniture, receiving products swiftly and in top-notch condition.

With significant cost savings compared to new products, extras like a 12-year warranty, and positive effects such as reduced back pain, customers are thrilled with the service provided.

Key Points:

  • Overwhelmingly positive reviews for Crandall Office Furniture
  • Customers praise fast shipping, good product condition, helpful customer service, and quality replacement parts
  • Specific products such as Steelcase Leap V2 and Amia chair highly highlighted
  • Effective customer service and instructional videos also commended
  • Some challenges noted in a negative review regarding damaged chair and replacement difficulties
  • Customers like Kelly Newsom, Anthony Campbell, and Elvis Oliveira had excellent experiences, receiving products swiftly and in top-notch condition

Check this out:

đź’ˇ Did You Know?

1. The founder of Crandall Office Furniture was actually a former carpenter who started the business out of his garage in the 1950s.
2. Crandall Office Furniture is known for using environmentally friendly materials in their products, such as reclaimed wood and recycled aluminum.
3. Some of the first clients of Crandall Office Furniture were local businesses in their hometown, but they have since expanded to serve clients around the country.
4. The design team at Crandall Office Furniture draws inspiration from mid-century modern and industrial styles, giving their products a unique and timeless look.
5. Crandall Office Furniture has a showroom in a converted warehouse that has won awards for its innovative design and use of space.

1. Positive Customer Reviews

Crandall Office Furniture has established a strong reputation in the United States, backed by numerous positive customer reviews. Key highlights from the reviews include:

  • Customers consistently laud the company for its fast shipping, ensuring timely delivery of products.
  • The quality condition of the furniture upon arrival stands out as a recurring theme in the feedback.
  • The availability of quality replacement parts is noted, contributing to sustained customer satisfaction.

The helpfulness of Crandall’s customer service team is another noteworthy aspect, with customers valuing the quick and efficient assistance that enhances the purchase experience and addresses any post-purchase issues. Additionally, the presence of instructional videos on the company’s website has received praise for aiding customers in assembly and usage of the furniture effectively.

In conclusion, these positive reviews underscore the reliability and customer-centric approach of Crandall Office Furniture.

  • Fast shipping ensures timely delivery
  • Quality condition of furniture upon arrival
  • Availability of replacement parts
  • Helpful customer service team
  • Instructional videos aid in assembly and usage.

2. Specific Products Praised

Among the portfolio of products offered by Crandall Office Furniture, specific mentions of the Steelcase Leap V2 and Amia chair stand out in customer reviews. The Steelcase Leap V2, known for its ergonomic design and comfort, has received favorable feedback from customers who have purchased it from Crandall. The Amia chair, another popular choice, has also impressed customers with its quality and performance. These specific product mentions serve to underscore the company’s commitment to offering high-quality and sought-after office furniture options to meet varying customer needs.

3. Outstanding Customer Service

Crandall Office Furniture stands out for its exceptional customer service, as underscored in customer reviews. The personalized and attentive assistance offered by the company’s team plays a crucial role in ensuring a positive buying experience. The availability of helpful resources like instructional videos showcases Crandall’s dedication to customer satisfaction. Moreover, the company’s prompt responses to inquiries and efficient management of any issues help foster trust and loyalty among customers. These commendations underscore Crandall’s dedication to providing exceptional service that goes beyond simply selling furniture.

  • Personalized and attentive customer assistance
  • Availability of helpful resources like instructional videos
  • Prompt responses to inquiries
  • Efficient handling of issues

4. Mixed Feedback And Replacement Issues

While the majority of reviews for Crandall Office Furniture are positive, there have been instances of mixed feedback and replacement issues reported by some customers. One negative review mentioned a damaged chair upon delivery, leading to difficulties with the replacement process.

Despite this isolated incident, it is crucial for Crandall to address such issues promptly to maintain its reputation for product quality and customer satisfaction. Additionally, the mention of purchasing a replacement office chair gas cylinder from Crandall Office Furniture highlights the importance of ensuring a seamless and efficient replacement process for customers.

  • Address mixed feedback promptly
  • Ensure efficient replacement process for customers

5. Customer Testimonials

Several customers have shared their positive experiences with Crandall Office Furniture, further solidifying its reputation as a trustworthy and reliable provider of office furniture solutions.

  • Kelly Newsom’s satisfaction with the gas cylinder she ordered for a used office chair reflects the company’s ability to refurbish and enhance existing furniture items.

  • Anthony Campbell’s experience with the quick shipping and excellent condition of his Herman Aeron Miller chair showcases Crandall’s commitment to delivering quality products.

  • Elvis Oliveira’s positive encounter with the fast delivery of a Herman Miller Stool Conversion Kit highlights the company’s efficiency and customer-oriented approach.

Crandall Office Furniture continues to prioritize customer satisfaction and quality service, evident from these testimonials.

  • Kelly Newsom: Satisfied with gas cylinder ordered for a used office chair.
  • Anthony Campbell: Pleased with quick shipping and excellent condition of Herman Aeron Miller chair.
  • Elvis Oliveira: Received fast delivery of Herman Miller Stool Conversion Kit.

6. Savings And Benefits

Customers who have opted to purchase from Crandall Office Furniture have enjoyed significant savings and benefits compared to buying new furniture. One customer who purchased a remanufactured Steelcase Leap V2 chair saved about $1000 when compared to buying the same chair brand new. The option of adding a polished aluminum frame at an additional cost demonstrates the flexibility and value-for-money offerings from Crandall. Furthermore, the availability of:

  • New arm pads
  • Gas cylinders
  • Slightly thicker foam
  • A 12-year warranty

Crandall Office Furniture provides customers seeking quality office furniture solutions with cost-effective options that do not compromise on durability and aesthetics.

7. Delivery Experience

Customers have praised Crandall Office Furniture for its efficient delivery experience, with reports of items arriving earlier than expected. One customer mentioned that their chair was delivered 13 days early, showcasing the company’s commitment to timely service. While minor adjustments were needed during assembly, customers generally found the delivery process smooth and hassle-free. The good condition of the furniture upon arrival, coupled with the prompt delivery, enhances the overall customer experience and reinforces Crandall’s reliability as a provider of office furniture solutions.

8. High Recommendation

In light of the positive experiences shared by customers, there is a resounding recommendation for Crandall Office Furniture as an excellent business with traditional American values. Customers have expressed their satisfaction with the quality of products, outstanding customer service, and efficient delivery provided by the company. The overall consensus is that Crandall Office Furniture is a reliable and customer-centric option for those seeking office furniture solutions. With high praise from satisfied customers and a proven track record of delivering on promises, Crandall stands out as a top choice for office furniture needs. Kelly Newsom, Anthony Campbell, and Elvis Oliveira’s testimonials further reinforce the high recommendation for Crandall Office Furniture in the market.


How long does Crandall office take to ship?

Crandall Office Furniture typically ships in-stock items within 1-3 business days of the order being placed. However, in the rare event of a back-ordered part, customers will be promptly notified and the shipment will be expedited to minimize any delays. Rest assured, Crandall Office prioritizes efficient and timely delivery of all orders to ensure customer satisfaction.

What is BioKnit fabric?

BioKnit fabric is a sustainable material made from 100% post-consumer recycled polyester. What sets it apart is not only its eco-friendly composition but also its ability to be recycled again at the end of its useful life. This innovative fabric, featured on the V2 Leap Chair, is not only visually appealing but also contributes to a more environmentally conscious approach to manufacturing furniture. Its versatility extends beyond just one chair model, making sustainable seating options more accessible across all chairs.

What is a remanufactured chair?

A remanufactured chair is a product that has been taken apart and rebuilt according to its original design, ensuring that it meets the same specifications as a new chair. This process distinguishes remanufactured furniture from refurbished ones, as remanufacturing involves a complete disassembly and reconstruction to ensure that the chair maintains its original quality and functionality. By following the original design specifications, remanufactured chairs offer customers the assurance of receiving a product that is essentially brand new in performance and appearance.

How long does US standard delivery take?

Standard delivery in the US usually takes about 3-5 business days for domestic shipments as they are transported via ground services. This method is typically selected for its cost-effectiveness, although faster options are available. International deliveries using standard shipping may take longer to arrive, sometimes stretching into weeks due to customs clearance and longer distances involved.

If time is of the essence, customers often opt for express shipping as an alternative to standard delivery. While standard shipping is a reliable and economical choice, express shipping offers a quicker delivery within 1-3 business days. This premium service ensures expedited handling and transportation, making it ideal for urgent shipments or time-sensitive deliveries, albeit at a higher cost.

Sources: 1, 2, 3, 4

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